Consumer Direct Mortgage Loan Officer

At UW Credit Union, we believe in the power of homeownership to transform lives and strengthen communities. Our Mortgage Team is excited to be hiring a Consumer Direct Mortgage Loan Officer in the Madison market—join us in making a lasting impact!

The Consumer Direct Mortgage Loan Officer originates incoming consumer direct web mortgage applications by collecting, analyzing member provided information, determining appropriate mortgage products, advising member of product advantages, initiating loan processing, and providing excellent member service while ensuring compliance with all regulatory and company policies and procedures.

Originate and fund Consumer Direct mortgage Loans

• Educate member of the various mortgage products available and provide them with the solution that best fits their goals and objectives. This includes our suite of Rapid Refinance products, WHEDA, FHA, VA and Down Payment Assistance Loans.
• Answer and assist members who contact the Mortgage Talk Desk (ACD) with answers to their questions and/or to originate their loan via phone while meeting ACD schedule adherence expections.
• Actively work leads as directed by MLSM (e.g., member submitted app Trigger Leads, leads submitted by UWCU staff, Blend Unsubmitted, Refi, etc.). Provide a high touch digital and in person service experience to members by establishing milestone meetings or check ins and document clearly what was discussed, who is responsible and established timeline to complete.
• Effectively manage pipeline to assure all loans (pre-approvals to in process applications) are beingworked and pipeline is kept up to date to show an accurate picture of book of business while meeting service level expecations.
• Monitor application fall out and document reason loan cancels, purge applications after credit has expired if not reactivated.
• If member requests meeting in person, set meeting up at mortgage service center at desired time/date member request.
• Communicate clear roles and responsibilities of the mortgage loan process and timelines. This includes communication with members realtor on UWCU loan process.
• Meets or exceeds targeted monthly production goals.
• Meet or exceed daily service levels targets.
• Participate in UWCU sponsored business development activities

Develop and Maintain Quality Member Relationships

• Leverage mortgage leads/loans to provide members with an overview of UW Credit Union’s value propositions and other available products and services.
• Refer potential opportunities to appropriate areas such as retail sales, consumer lending, student lending, and investment services to goals set by management.
• Educate members about convenient service options available through the suite of online banking.
• Maintain a high degree of knowledge of credit union mortgage programs to ensure quality service and accuracy for UWCU members.
• Be available for appointments set and scheduled by members in the delivery channel of their prefernce –in person, via phone or video appointment.
  
  

Maintain Operational Standards and Quality Assurance

• Initiate loan application by accurately completing application, quoting and collecting accurate fees, documenting loan package, member interactions, exceptions in LOS.
• Submit quality loan files adhering to investor, state, federal, and company guidelines.
• Assess member needs to provide financial counseling, communicate qualification guidelines and education on the loan process.
• Inform member of ongoing process, communicating milestones and assist in the coordination of the mortgage closing and serve as the primary point of contact coordinating the loan closing.
• Provide excellent member service by returning phone calls promptly, progress updates of files, remaining calm and understanding of people during processing of loan, personally contacting member at least 3 times to communicate time frames, programs, and lock in policies, maintaining awareness and application of client’s preferred method of communication, sending thank you immediately and asking for the next loan, or other financial products UWCU offers. Document contacts in LOS.
• Display sound judgment in handling member requests and exceptions, seeking and documenting approval as needed.
• Take ownership for change. Analyze, justify, and recommend change in process to enhance productivity and improve service to internal and external customers/members.
• Collaborate closely with sales support processors to ensure a smooth and harmonious home loan experience for members, realtors, and others involved.

Contribute to Activities that Promote Individual and Organizational Success

• Demonstrates dependability and preparedness by being engaged, prompt, and fully prepared for all member meetings, referral source meetings, staff meetings, and training sessions.
• Assume ownership of securing information communicated during personal absence by working with manager or other resources.
• Responsible for personal and professional development through trainings, collaboration, and teamwork.
• Participate in organizational projects, trainings, and peer coaching.
• Demonstrate professionalism in dress, flexibility, and communication.
• Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills and ability to interact positively with other employees, trade association and other parties.
• Perform other duties as assigned by management.

Education & Experience

• Associate degree in Finance, Business, Marketing, Banking, or related field.
• 7 months to 1 year experience of mortgage originations experience.
• Must be or become federally registered with NMLS.
• Understanding of real estate lending laws and secondary market/investor guidelines.
• Knowledge of sales prospecting and generating referral sources.
• Knowledge of real estate lending law, concepts, and practices.
• Knowledge of secondary market investor guidelines and underwriting practices.
• Knowledge and ability to interpret regulatory policies, lending policies, and procedures.
• Ability to manage and communicate complex processes and high demands to provide exceptional customer service
• Time management skills.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong attention to detail and ability to process paperwork accurately and efficiently.
• Proficiency with various technologies such as personal computers, loan origination systems, and other office software and technology.

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire.  UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.