Items Processing Specialist

Our team is hiring for an Item Processing Specialist! At UW Credit Union, we are committed to improving the financial well-being of our members by providing world-class service and innovative solutions. Our Membership Services team plays a pivotal role in this mission by delivering efficient and seamless Electronic Funds Transfer (EFT), Deposit Operations, and Items Processing services. We thrive in a collaborative, team-oriented environment where inclusion, respect, and teamwork are fundamental to our success. 

As an Items Processing Specialist you will focus on accurate and timely processing of payments, deposits, and transactions. You will ensure the daily volume, service level, and quality standards are met. Apply today and join a team that's dedicated to improving the financial lives of its members while fostering professional growth and teamwork. 

What You'll Do:

• Ensure all member requests are processed accurately and efficiently. Process deposits, loan, credit card payments, mobile deposit, reports, email, return mail, address changes, phone, and fax requests. Ensure all EFT service levels are met by effectively prioritizing workloads.
• Ensures all files are complete and balanced for Federal Reserve and US Bank. Including: Inclearing, Adjustments, Returns, Exception Item Processing, Mobile Deposit, BCP, and Teller Image Capture.
• Provide backup support to others as appropriate, fostering teamwork and quality. Support team by providing coverage during high-volume and absences.
• Understand products and services available to members to provide world-class service. Work collaboratively with team regarding error resolution and demonstrate ownership of problems or errors.
• Professionally respond to member escalations and research transactions when potential errors are identified.
• Effectively manage relationships by displaying positive communication skills and awareness of your impact on others. Communicate and act in ways that build and reinforce trust. Influence without authority through relationships and interactions with others.
• Drive innovation by fostering positive debate amongst team members, creating an atmosphere where differing opinions reveal additional alternatives.
• Actively participate in project work including, but not limited to, ideation, project tasks, testing, training, and communication plans. Supporting organizational goals and business initiatives.

What You’ll Need to Succeed

These skills and experiences are essential to your success:

• 7 months - 1 year experience in a financial instituition required
• 2-3 years of experience in customer service preferred
• Demonstrated accuracy, attention to detail, and efficiency
• Strong verbal and written interpersonal communication skills
• Ability to develop and maintain positive relationships and provide top-notch service
• Demonstrated experience being flexible, adaptable, coachable, and collaborative in an autonomous and constantly changing work environment
• Proficiency with personal computer and office software

Why work for UW Credit Union? 

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 2 weeks paid caregiver leave
• 2 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (includes your birthday!)
• Generous paid time off
• 401k company match of up to 5%, plus approximately 4% discretionary match
• 457 deferred-compensation plan
• Generous variable reward bonus
• Discounted Bublr membership
• Free bus pass
• 3 health plan options, including domestic partner eligibility
• And more!

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual’s qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please email employment@uwcu.org.