Call Center Specialist

Our Call Center (internally known as the Member Solutions Center) is growing, and we’re seeking compassionate, detail-oriented Call Center Specialist to join us.  As a Call Center Specialist, you’ll be the foundation of our members’ experience, delivering best-in-class service through inbound calls.  Our dedication to our members has earned us a reputation as a leader in the industry.  Come launch your career with a robust, supportive and community-driven organization. 

Hours: 8am-5:30pm Monday-Friday, with rotating Saturdays (9am – 1pm)

Pay: starting wage $20/hour with potential for higher base wage based on experience

Location: Wauwatosa, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training)

This training class is starting on Monday January 5, 2026

• Classroom training onsite for the first 12 weeks of employment
• Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5+ days annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

What You'll Do

• Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
• Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
• Document member interactions and follow up on unresolved issues to ensure timely resolution.
• Educate members on available products, services, and digital tools to enhance their banking experience.
• Collaborate with internal teams to escalate complex issues and ensure member needs are met.
• Meet performance metrics including call quality, response time, and member satisfaction scores.
• Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

These skills and experience are essential to your success:

• 8 months to 1 year of experience in a customer service, preferably in a call center environment.
• Proficiency with Microsoft Office products.
• Familiarity with major web browsers and operating systems.
• Ability to learn and navigate complex systems and technologies.
• Spanish bilingual candidates will receive a $1.25/hour premium.

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual’s qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please email employment@uwcu.org.