Consumer Lending Specialist II

The Consumer Lending team at UW Credit Union is growing!  We are hiring for a Consumer Lending Specialist level II to join our team, and help our members achieve their financial dreams! This position is Spanish Bilingual preferred, our Spanish-bilingual employees in member facing roles receive an additional $1.25 per hour premium. 

As the Consumer Lending Specialist, along with your teammates, you will play a vital role in the review and approval of member consumer loan applications.  UW Credit Union members rely on your expertise and decision-making skills to guide them in the right financial direction.  Communication skills are key – as all of your member interaction will be via phone or email.  You will also be tasked with identifying and successfully referring additional UW Credit Union lending products or services that may benefit members.  If you are an adaptable and driven professional, who enjoys making a difference while having fun at work, this is the job for you!

Consumer Lending Specialists see every ‘you’ – from helping a member with an auto loan, a credit card application, a personal loan, to a home equity line of credit.  UW Credit Union Lending Specialists are not solely driven by sales results.  True to our reputation, Lending Specialists at UW Credit Union take time to provide quality solutions unique to each member. Humanity counts most to us - while sales goals are a part of the role, Lending Specialists are never pressured to make a recommendation that is not in the member’s best interest.

Would you describe yourself as solutions-oriented, empathetic, and naturally inquisitive?  Do you shine when it comes to providing absolutely top-notch customer service?  Do you have a desire to collaborate with your peers, and contribute to a culture of growth and innovation?  Are you motivated and inspired when you see your work making a positive impact on member’s lives?  Do you have a natural ability to influence others?  Do you have lending experience?  If your answer is ‘yes’, then you may be our next Consumer Lending Specialist!

• Consistently use needs based consultative-style interactions to identify and recommend additional products that will enhance and protect member loans and credit.
• Maintain deep knowledge in all consumer loan programs and processes, ensuring quality service and accuracy is delivered to UWCU members.
• Responsible for scorecard goals including: loan volumes, booking efficiency, loan delinquency and overall loan portfolio performance.
• Vigilant awareness responding to loan volumes, service levels and channels while maintaining department service standards.
• Complete loan closings in a timely fashion based on membership preferred delivery channel and timing.
• Understand key elements of member loan programs. Review applications for potential risk; make recommendations for exceptions to underwriting guidelines when appropriate.
• Consistently educate members about their loan product choices. Analyze member needs, and make consistent recommendations on loan products and services.
• Maintain a high degree of knowledge in all credit union programs, ensuring quality service and accuracy is delivered to UWCU members and employees

These skills and experience are essential to your success:

• 2-3 years of experience in consumer lending/underwriting. Candidates will less experience will be considered for a level 1 role. 
• Developing analytical, accuracy, critical thinking, and problem-solving skills.
• Strong presentation, telephone, oral and written communication skills.
• Agility to multi-task and negotiate multiple applications in succession with general proficiency
• Strong interpersonal skills and demonstrated ability to represent a professional image.
• Knowledge of most lending laws, concepts and practices
• Knowledge of the principles and practices of effective consumer lending processing requirements.
• Strong proficiency in personal computer skills including the use of Internet and MS Office software applications.

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual’s qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please email employment@uwcu.org.