Director of Infrastructure Services - IT

We’re seeking a dynamic and innovative Director of Infrastructure Services to lead the strategic direction and operational excellence of our technology infrastructure. This individual will oversee all aspects of our infrastructure environment, including cutting-edge network architecture, voice and video systems, cloud technologies, colocation data centers, and endpoint management. They will ensure these services are reliable, secure, and scalable services that support our growing organization.

As a key member of UW Credit Union’s leadership team, the Director of Infrastructure will drive department-level planning, budgeting, and policy creation, while managing a talented and technically strong team that has recently completed a major data center relocation and network transformation.

The ideal candidate brings a high-performance mindset, a strategic yet hands-on leadership style, and a passion for continuous improvement. We're looking for someone who can inspire and challenge a skilled team, clearly communicate a vision for the future, and identify innovative ways to evolve our infrastructure operations.

If you are energized by the opportunity to lead and influence enterprise-wide technology decisions, and build on a modern, state-of-the-art infrastructure, we encourage you to bring your unique perspective and expertise to help shape what’s next. Diverse voices and leadership styles are welcomed and valued at UW Credit Union. Come join a culture where your impact is seen and felt.

What You’ll Do

Leadership Expectations – 25%

• Champion inclusive excellence by fostering a culture where all team members feel valued, supported, and empowered to contribute and grow.
• Lead with integrity and accountability, building trust through transparent communication, continuous feedback, and a growth-oriented leadership style.
• Align team goals with UWCU’s strategic priorities through effective communication, emotional intelligence, and a high-performance mindset.
• Recruit, retain, and develop top talent by cultivating diverse pipelines, coaching for performance, and creating equitable opportunities for career growth.
• Embrace and lead through change, using business acumen and industry awareness to guide the team toward innovation, operational excellence, and organizational success.

Strategy – 25%

• Serve as a key member of the Leadership Team, contributing to enterprise-wide strategic planning, annual improvement initiatives, and budgeting and resource allocation.
• Lead the development and execution of an Infrastructure Services strategy and technology roadmap that aligns with IT and business objectives.
• Stay current on emerging infrastructure technologies, including cloud platforms, networking, and telecommunications, to drive innovation and future readiness.
• Build strong cross-functional partnerships and consult with business leaders to deliver infrastructure solutions that support goals, solve challenges, and improve processes.

Delivery – 25%

• Lead the Infrastructure Services management team in prioritizing work, managing resources, driving operational efficiency, and delivering high-quality infrastructure solutions.
• Ensure infrastructure policies, procedures, and practices meet regulatory requirements and align with security, compliance, and business continuity standards.
• Oversee infrastructure quality assurance, including testing, communications, change management controls, and adherence to service level agreements (SLAs).
• Direct vendor strategy and relationship management which includes leading evaluations, contract negotiations, performance monitoring, and cost optimization efforts.
• Ensure accurate technology asset tracking, licensing, and configuration management through effective use of tools like the CMDB, along with structured patch and vulnerability management.
• Provide strategic oversight of disaster recovery and business continuity planning, including annual testing, DR walkthroughs, and compliance reporting. 

Operations – 25%

• Serve as a senior infrastructure leader and subject matter expert on enterprise initiatives, ensuring seamless coordination of IT resources across business units.
• Oversee infrastructure security, data backups, and system redundancy to meet established Recovery Time and Recovery Point Objectives (RTO / RPO).
• Ensure effective change-management practices, vendor performance monitoring, and SLA compliance to support reliable service delivery and infrastructure integrity.
• Direct the operation and optimization of infrastructure systems, including diagnostics, communications, and network devices, across all UWCU facilities.

What You’ll Need to Succeed

• Bachelor's degree in computer science, information systems, business administration, or related field; relevant work experience will be considered in lieu of education.
• 10+ years of experience in information technology leadership.
• Practical experience in system installation, configuration, and integration, including Microsoft Windows Server, Active Directory, Cisco VoIP, Microsoft SQL Server, Virtual Desktops & Servers, and Cloud Infrastructure.
• Proven ability to manage a large, complex technology environment, including remote locations such as retail branches and administrative sites.
• Expertise in ITIL frameworks and the implementation and oversight of IT Service Desk, Asset Management, Change Management, and Problem Management functions.
• Experience supporting audit engagements and resolving findings, along with familiarity using Azure DevOps (ADO) for backlog management, sprint planning, and versioning, preferred.
• Highly organized with strong project management skills, including the ability to manage interrelated projects and meet both departmental and organizational objectives.
• Exceptional leadership and communication skills, with the ability to develop and inspire a vision that aligns with IT and business strategy.
• Proven ability to build strong partnerships with business units, demonstrating the value of IT and effectively influencing and negotiating in a resource-constrained environment.
• Excellent analytical, strategic thinking, and execution skills, with the ability to develop and execute people strategies to engage and optimize talent. 

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2025 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 26.5+ days of annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• 457 deferred-compensation plan
• Generous variable reward bonus and incentive compensation
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Free bus pass
• Employee Assistance Program
• Hybrid work environment: minimum 3 days a week on-site
• Salary: $175,000 - $210,000; Mid-point is $193,500
• And more!

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual’s qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please email employment@uwcu.org.