The Deposit Services Representative is responsible for basic deposit account maintenance, documentation/report review, research, and providing general departmental support including electronic funds transfer and member deposits/payments.
This position must effectively carry out the essential duties in a positive manner that consistently demonstrates the core values of the organization.
1) Perform Deposit Account Review & Maintenance - 60%
a. Understand and be able to explain all features and benefits of deposit related products and services.
b. Perform necessary account documentation review and follow-up as indicated by exception and error reports (new account review process, certificate errors and missing documentation errors).
c. Respond to inquiries or file maintenance requests from internal and external members.
d. Perform monetary corrections and/or adjustments to accounts, including closure requests. Process address changes and no forwarding address maintenance.
e. Review and process/distribute faxes/mail received in Deposit Services.
f. Process returned check orders, file Notice of Delayed Availability and Stop Payment forms.
g. Provide internal partners with accurate data on interest calculations and adjustments.
h. Process tax certification documents
i. Process Charlie Application and other requests such as the Certificate Maturity Queue, Verification of Deposit, CIF consolidations, debit card exceptions and exceptions from the SSA/SSI program.
j. Assist with the monitoring and maintenance of deposit account charge-offs including the reporting of accounts to ChexSystems and collections agencies.
2) Departmental Support, Procedures and Compliance- 30%
a. Provide backup support for various departmental processes including electronic funds transfer and processing member payments/deposit.
b. Cross train within the department utilizing the Competency Matrix as a guide to develop knowledge of advanced departmental processes.
c. Assist with departmental audits including fulfilling audit request lists and associated findings.
d. Ensure assigned procedures are current and compliant with various deposit regulations. Periodically review and maintain departmental procedures.
e. Maintain knowledge of all depository forms and their proper use/completion.
f. Identify and report potential regulatory or compliance issues. Review and, if necessary, recommend changes to procedures, policies and forms. Test any changes to ensure seamless implementation.
g. Participate in annual disaster recovery testing, including the development and maintenance of documented DR procedures.
3) Champion Engagement within Deposit Services - 10%
a. Work collaboratively and cooperatively with other members of the department to achieve corporate and departmental goals.
b. Support the operational implementation of new products, systems, and procedures that support retail sales and service through all delivery channels (i.e. branch, intranet, Member Solutions Center).
c. Assume responsibility for personal development through training, collaboration and teamwork.
d. Analyze, justify and recommend change in operations to enhance productivity and improve service/member experience.
e. Actively participate in dialogs, Solution Teams, group meetings and training. Assume ownership for securing information communicated during personal absence.
f. Perform other duties as directed by the area Manager, Director and/or Executive.
g. Effectively manage relationships by displaying positive communication skills and awareness of your impact on others. Communicate and act in ways that build and reinforce trust.
h. Drive innovation by fostering positive debate amongst team members, creating an atmosphere where differing opinions reveal additional alternatives.
To perform this job successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma and/or equivalency required, Associates Degree preferred.
- Minimum of 2-3 years of experience at a financial institution.
- Ability to analyze systems, problem solve, create and implement recommendations for improving efficiency of the work area.
- Knowledge of basic bookkeeping principles.
- Knowledge of fundamental depository concepts and practices.
- Demonstrated ability to work efficiently and effectively in a fast paced, growing environment. including the ability to prioritize and manage multiple responsibilities.