The Talent and Organizational Development Consultant II plays a key role in developing the credit union’s workforce and building organizational talent while supporting high level, cross functional business initiatives based on business priorities. With the guidance of the Manager of Talent and Organizational Development this position serves as a Service Partner and Human Resources Generalist providing professional and coaching support to managers and supervisors in the areas of employee and team development and performance. They are responsible for working with key stakeholders and management to evaluate the training and development needs of the organization, design interventions to assist employees in best serving members, support in developing effective change and communication strategies. This position partners with key stakeholders to ensure training throughout UWCU is of high quality, timely, consistent, and relevant to meeting key strategic objectives. This position also supports the development and maximizes utilization of the Employee Performance Management System (EPMS) and processes. They have responsibility for the coordination of employee development, on-boarding, engagement, and recognition initiatives. They support and mentor guest instructors and leaders with curriculum design and facilitation responsibilities.
This position must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of the organization in a positive manner.
1) HROD Service Partner & Consultant - 40%
a. Support workforce development initiatives using knowledge of performance consulting, project management, training, communication, change management and employee/team development strategies to enable high employee engagement and drive individual performance.
b. Develop and maintain productive relationships with business leaders, managers and employees.
c. Provide support and HR guidance for multiple designated department leaders and their staff as their primary HR Service Partner.
d. Under the direction of the Manager of Talent and Organizational Development, consults with the management team to provide customized and practical HR solutions to people challenges. Confers with appropriate HROD Management to explore best practices, provide recommendations and support execution of strategies.
e. Supports managers in matters of employee development, performance management, employee engagement, disciplinary action and other personnel matters in a confidential, respectful and timely manner.
f. Partners with leaders and managers in assessing team strengths and opportunities for improvement.
g. Creates action plans to help managers in developing and aligning employees to operate as a high performing team.
h. Partners with business leaders to create understandable and transparent career pathing and promotional processes for employees in their areas.
i. Conducts exit interviews and prepares reports and analysis of interviews.
j. Create, interpret and provide guidance to staff on all human resource policies and procedures.
k. Serves as a point person to support employees with credible concerns or complaints. Under the direction of the senior UWCU HROD Team members, conduct investigations when necessary.
l. Support managers with employee disciplinary and other personnel matters in a confidential, respectful and timely manner.
m. Act as a change agent to integrate successful human resources practices into the organization.
2) Business Initiatives Consulting and Support - 20%
a. Collaborate with business leaders to regularly assess evolving needs and actively identify opportunities to improve processes and programs to enhance organizational performance.
b. Identifies, recommends and develops effective change, communication and training strategies and interventions.
c. Apply project management skills to serve as a project team member, training project coordinator and subject matter expert on an as needed basis.
d. Work in consultative partnership with subject matter experts and business leaders on designing and delivering high-impact training curriculum for new and on-going business initiatives.
e. Evaluate results, use findings to support ongoing development needs, and continuously improve materials and approach to training.
3) Leadership, Employee and On-Boarding Development - 20%
a. Supports the design, delivery and coordination of leadership and employee development initiatives.
b. Partners with subject matter experts in the selection, development and coordination of and all required compliance training to include tracking participation, communication and reporting.
c. Recommends best design and delivery approach and curriculum method utilizing a variety of media and delivery channels effectively.
d. Participate in the selection and customization of "off-the-shelf" training materials to meet the specific needs of the organization.
e. Create, maintain and coordinate a collection of training and development resources to be used by HR and members of the organization to include books, videos, e-learning portals and modules, and Internet resources
f. Regularly engage in self-development and continuing education to remain abreast of best practices and industry standards in the field of Training, Talent Management and Human Resources.
4) Human Resources Systems and Processes - 20%
a. Supports the development, maintenance and coordination of the Employee Performance Management System (EPMS)
b. Continually leverage system capabilities to match organizational needs. Identify opportunities to implement functionality and deliver quality solutions including system configuration, process set-up, communication and end-user deliverables and training, e.g. on boarding, development planning, job description, goal setting, and learning management.
c. Partners in the coordination of the implementation of new products/suites for the EPMS.
d. Under the direction of the Manager of Talent and Organizational Development, oversees organization wide recognition programs. Create tools and training materials and resources to help leaders successfully engage, retain and recognize employees.
e. Supports and coordinates delivery and coordination of the employee engagement survey processes, communications and results.
f. Designs, develops and coordination of reward and recognition programs including the education and training of managers.
g. Tracks and manages registration, communication, reporting and metrics for all learning and development activities.
h. Supports the development and maintenance of Leader and Manager resources on internal intranet site and EPMS ensuring the resources remain current and are utilized as resources.
i. Supports the activities of other UWCU HROD disciplines as needed.
j. Perform other duties as assigned by Executive Vice President and Chief HR Officer and Director of HROD.
-Bachelor's degree in Organizational Development, Human Resources, Business, or related program required
-Professional Human Resources Certification (PHR) or Society of Human Resources Management - Certified Professional (SHRM-CP) preferred
-4-5 years experience in Human Resources and/or Organizational Development
-1-2 years working in a financial institution preferred
-Ability to analyze human resources and organizational information and make appropriate recommendations.
-Ability to apply principles and practices of adult and workplace learning.
-Strong facilitation and presentation skills with groups of all sizes.
-Demonstrated ability to build trusting working relationships and credibility with employees and leaders with all levels in diverse functional areas throughout the organization.
-Advanced level consulting skills and ability to support performance improvement by working with internal customers in a performance-consulting role.
-Has a strong understanding and awareness of the relationship between HROD and the rest of the organization.
-Comfortable in operating in the gray and identifying the best alternative solution among the possibilities.
-Ability to influence leaders and business areas indirectly to achieve results towards desired outcomes.
-Project management skills with a proven ability to act as a strong project team member.
-Proficiency with Microsoft Outlook, UW Credit Union Intranet, Internet Browser, Microsoft Word, Excel and PowerPoint.
-Demonstrated ability to handle confidential and sensitive information with strict confidence.
-Strong emotional intelligence, can do mentality and a creative approach to problem solving.
-Attention to detail in establishing priorities, completing assignments and meeting deadlines.